Marion County DCF Contact Info
Find the latest and most accurate information on Marion County DCF
Address
1100 S.W. 38th Avenue
Ocala, FL - 34474
Hours
- Monday 8:00 am - 5:00 pm
- Tuesday 8:00 am - 5:00 pm
- Wednesday 8:00 am - 5:00 pm
- Thursday 8:00 am - 5:00 pm
- Friday 8:00 am - 5:00 pm
Phone
(352) 330-5803
Frequently Asked Questions
Information on Services
The Department of Children & Families has several programs that can help Florida families. These include ACCESS Florida, Adult Services, and Child Care.
Services and Programs:
Abuse Hotline
ACCESS Florida
Adoption
Adult Protective Services
Background Screening
Child Care
Child Welfare
Children's Legal Services
Community-Based Care
Deaf and Hard-of-Hearing
Domestic Violence
Foster Care
Homelessness
Human Trafficking
Independent Living Services
Interstate Compact for the Placement of Children
Mental Health
Public Benefits Integrity
Refugee Services
Substance Abuse
To report an allegation in Spanish or Creole, please call 1-800-962-2873, for TTY use 711 or 1-800-955-8771.
This toll free number is available 24 hours a day, 7 days a week with counselors waiting to assist you.
Reviews
I have been attempting to speak to some one for two days now. No one answering the phone, one voice mail box was full so no messages can be left. Phone tree options are unresponsive.
PEOPLE DON'T SEEM TO DO ANYTHING, NEVER ANSWER THE PHONE, WHEN YOU CORNER ONE TO ASK FOR INFO ALWAYS AN EXCUSE, HOW FOR THEM NOT TO HELP OR ANOTHER HURDLE THEY ADD, THIS PLACE IS USELESS.
I have called over and over and over and over and over AGAIN! WHY HAVE A NUMBER AND MAILBOXES ARE ALWAYS FULL AND IF THEY ARE FULL THAT MEANS YOU ARE NOT CHECKING THE VOICE MAILS SO EVEN IF I COULD LEAVE A MESSAGE YOU WOULDN'T CALL ME BACK CAUSE YOU DONT CHECK YOUR MESSAGES.
I have attempted to call and request a replacement Medicaid card 2x and both times never reached a live person. Instead, a recording stated someone will be with me shortly. After waiting on hold literally for 3 hours both times, I finally hung up.
I HAVE CALLED 6 AND COUNTING TIMES AND NO ONE HAS ANSWERED NOT ONCE.
Como puedo hacer un cierre de mi caso y transferir para Puerto Rico?
Really, all they care about is getting their paycheck. They don't care about nothing else that's the bottom of line. I tried calling the hotline service on kids who were severely abused and I could never get through. Really that's a hotline.
For the past 2 months I have been attempting to get services for my elderly mom who lives in Ocala,Florida, I live in Maryland, My father, her husband passed away in February 2020 and the assistance she receive was terminated in error. Her new application was approved in March as told to her by the case worker, but she failed to send the card. I also requested a card, online, 3 weeks ago thinking the first card have been lost in the mail.... Still none. I understand the coronavirus is urgent, but this is not the way to treat anyone, especially my elderly mom. If someone could respond to this email, with good contact information, I would really appreciate it. Sorry for any inconvenience.
I am under dcf care right now. I don't want to be here. I need help to get out here. if you send a person to talk to me I will explain all.
Just Have to Give a Shout-Out to Angel Gamble. So VERY HELPFUL, and Couteous, as well as Professional. Appreciated her Help Immensly!!! I Hope that she is appreciated as much by DCF as I. Thank You So Much Young Lady!! Thanks also DCF. Any, and ALL Help is Valued, and So Helpful to us on such Limited Incomes...